Effective Date: January 1, 2018

At 16 Hoops, we respect your privacy and take it seriously. This policy explains what information we collect, how we use it, and how we protect it across our branding, photography, video, and design services.

1. What We Collect

We only collect information you choose to share, including:

• Name, email, and contact info

• Business details shared in inquiries, consults, or project briefs

• Billing and payment details when services are booked

• Project content you provide (logos, copy, images, etc.)

For photography and video clients: we may collect and store image or video files that feature you or your brand. These are handled with care and used only as agreed.

2. How We Use Your Info

We use your information to:

• Communicate about your project or inquiry

• Deliver creative services

• Invoice and process payments

• Share relevant updates or occasional studio news (you can opt out anytime)

• Improve our services and client experience

We never sell your information or spam you.

3. Visual Content & Consent

For all photography or video projects, we may request permission to showcase select work in our portfolio or social media.

4. Cookies & Analytics

Our website may use basic cookies or tools like Google Analytics to see how visitors engage with the site — no personal info is collected unless you fill out a form. You can adjust cookie preferences in your browser settings.

5. Third-Party Services

We work with secure, well-known platforms to run our business, including:

• Invoicing and contracts (e.g., HoneyBook, Dubsado, QuickBooks)

• Email marketing (e.g., Flodesk or Mailchimp)

• File sharing and cloud storage (e.g., Dropbox, Google Drive)

• Website analytics (e.g., Google Analytics, Squarespace Insights)

These platforms have their own privacy policies, and we only work with companies that prioritize security and privacy.

6. Security

We use secure platforms, encrypted tools, and good digital hygiene to keep your data safe. If anything ever goes wrong, we’ll be transparent.

7. Transparency & Trust

16 Hoops collects only the information needed to complete your project and communicate with you — things like your name, email, basic info, project details, and brand files.

You're always free to opt out of future emails, and you're under no obligation to continue services.

We archive photography and video assets indefinitely whenever possible, but we do not guarantee access to any files beyond one year from project delivery. It's always a good idea to download and back up your final files on your end.

8. Updates to This Policy

This policy may be updated to reflect service or legal changes. The current version will always be posted here with a clear effective date.